Terms & Conditions
These Terms and Conditions apply to purchases made through the Karma Krafts website. Please read them carefully before placing an order.
Before You Place an Order
By placing an order with Karma Krafts, you confirm that you accept these Terms and Conditions.
Nothing in these terms affects your statutory rights under UK consumer law.
Who You Are Buying From
Karma Krafts Ltd
Karma Krafts Ltd is registered in England and Wales.
We are closed on weekends, UK bank holidays and during notified business closure or holiday periods.
How Orders Are Placed
Please check all product, delivery and personalisation details before completing payment.
You Place Your Order
When you place an order, you are making an offer to purchase the products shown in your basket.
Order Acknowledgement
You should receive an email confirming that we have received your order.
This acknowledgement does not necessarily mean that your order has been accepted.
Order Acceptance
A contract is formed when we confirm acceptance of the order or when the order is dispatched, whichever happens first.
Preparation and Dispatch
In-stock products are normally dispatched within 24 hours when stock is available.
Handmade and made-to-order items may take up to 5 working days to prepare before dispatch.
Payment at Checkout
Payment must be made using one of the payment methods offered at checkout.
Prices Include VAT
Prices are shown in pounds sterling and include VAT where applicable.
UK Delivery Only
We currently deliver to addresses within the United Kingdom only.
Colours, Sizes and Handmade Variations
Product Descriptions
We take reasonable care to ensure product descriptions, measurements, photographs and other information are accurate.
Packaging may occasionally differ from the images shown, provided the product itself remains materially the same.
Colour Variations
Colours may appear differently depending on your screen, device settings, lighting and photography.
Materials may also vary slightly between manufacturing or material batches.
Handmade Products
Handmade items may have slight variations in shape, size, colour, texture, positioning and finish.
These small differences form part of the character of a handmade product and are not necessarily faults.
Measurements
Measurements described as approximate may vary slightly.
Please carefully check the stated product and insert measurements before ordering.
We Recommend Ordering a Sample
We strongly recommend ordering a sample before placing a larger order where you need to match a particular wedding theme, invitation suite, paper, ribbon or wax colour.
We cannot guarantee an exact match between separate orders because different batches may vary slightly.
Products Made to Your Requirements
Please Check Every Detail Carefully
Where a product is personalised or created to your individual requirements, you are responsible for checking that all information submitted is correct.
This includes checking:
- Names and dates
- Wording and spelling
- Punctuation
- Colours
- Sizes and measurements
- Quantities
- Any other personalisation instructions
We Use the Information You Submit
Personalised goods will normally be produced using the information exactly as submitted.
We cannot accept responsibility for errors supplied or approved by the customer.
Contact us immediately if you notice a mistake. Changes cannot be guaranteed once production has begun.
Dispatch and Delivery Services
Free UK Delivery
Standard delivery is free unless otherwise stated.
Standard orders are normally sent using Royal Mail 2nd Class and may take several working days after dispatch.
Faster Delivery Available
Express delivery is available for an additional charge shown at checkout.
Express orders may be sent using Royal Mail or DPD.
Express delivery speeds up delivery after dispatch. Handmade preparation times still apply unless agreed otherwise.
Monday to Friday, 9:00am to 5:00pm
Orders placed outside our business hours will be processed on the next working day.
Orders are not processed or dispatched on weekends, UK bank holidays or during notified closure periods.
Your Right to Change Your Mind
14 Days to Cancel
For most standard products bought online, you may notify us that you wish to cancel within 14 days of receiving the goods.
14 Days to Return
After notifying us, you then have a further 14 days to return eligible goods.
Personalised Exceptions
Personalised, bespoke or made-to-order goods cannot normally be returned simply because you have changed your mind.
Your Consumer Rights Remain Protected
Products must be of satisfactory quality, fit for their usual or stated purpose and as described.
Please contact us if an item is faulty, damaged, incorrect, incomplete or not as described.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
Using the Karma Krafts Website
Intellectual Property
Website text, product descriptions, photographs, graphics, branding, logos, designs and page layouts belong to Karma Krafts Ltd or are used with permission.
You may not copy, reproduce, publish, sell or commercially use this content without prior written permission.
Website Availability
We take reasonable care to keep the website accurate and available.
We do not guarantee that the website will always be available without interruption or that every product will remain in stock.
Customer Content
Where you provide wording, artwork or other content for personalisation, you confirm that you have the right to use it.
Content must not be unlawful, offensive, discriminatory, defamatory or infringe another person’s rights.
Privacy and Personal Data
Personal information is processed in accordance with our Privacy Policy.
Information may be used to process payments, fulfil orders, arrange delivery, provide customer support and prevent fraud.
Liability and Events Outside Our Control
Foreseeable Loss
We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Events Outside Our Control
We are not responsible for delay or failure caused by events outside our reasonable control.
This may include severe weather, postal disruption, strikes, transport failures, supplier delays, network outages or government restrictions.
Nothing in These Terms Excludes Legal Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of your statutory consumer rights.
Important Legal Information
Product availability
All products are subject to availability. Adding an item to your basket does not reserve it.
If an item becomes unavailable after ordering, we may offer an alternative, delay dispatch with your agreement, refund the item or cancel the affected order.
When we may refuse or cancel an order
We may refuse or cancel an order where:
- A product is unavailable
- There is an obvious pricing or product information error
- Payment has not been authorised
- We suspect fraud or unauthorised activity
- We cannot deliver to the supplied address
- The order includes unlawful or offensive personalisation
If payment has already been taken, the amount paid for the cancelled products will be refunded.
Discount codes and promotions
Discount codes must be used within their stated validity period and may be restricted to certain products or order values.
Only one discount code may normally be used per order unless otherwise stated.
A discount cannot normally be applied after an order has been placed.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address.
Address changes cannot be guaranteed once an order has been processed, packed or dispatched.
Additional delivery charges may apply where an order must be resent because the address was incorrect, incomplete or the parcel was not collected.
Product use and storage
Customers are responsible for ensuring products are suitable for their intended purpose and are stored appropriately.
Paper, card, ribbon, envelopes and wax products may be affected by heat, moisture, direct sunlight, pressure, unsuitable adhesives or poor storage conditions.
Business customers
These terms are primarily intended for consumers purchasing for personal use.
Where goods are purchased wholly or mainly for business purposes, some consumer cancellation rights may not apply.
Complaints
Please contact us if you are unhappy with an order or our service.
Please include:
- Your name
- Your order number
- A clear explanation of the issue
- Photographs where relevant
Changes to these terms
We may update these Terms and Conditions to reflect changes to our products, business practices, delivery arrangements or applicable law.
The terms applying to your purchase are those in force when your order is placed.
Governing law
These Terms and Conditions and any contract between you and Karma Krafts Ltd are governed by the laws of England and Wales.
Customers living elsewhere in the United Kingdom retain any mandatory rights to bring proceedings in the courts of the part of the UK where they live.
More Customer Information
Please also read our delivery, returns and privacy information.
Contact Karma Krafts
Please contact us using the details shown on our website. Include your order number where relevant so that we can assist you promptly.